Kaila
Free worldwide shipping
Easy returns within 30 days
Secure checkout
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Frequently Asked Questions
Please contact our Customer Support Team at contact@buy-kova.com for more information!
Is the quality really there?
Every detail tells you it is. The precision of the stitching, the weight of the hardware, the clean finish of every edge. The kind of construction you feel the moment you pick it up.
I placed an order where is it?
You can track your order using the tracking link sent to your email after
shipment, or directly on our website in the "Track My Order" section.
Are payments secure?
Yes, all transactions are protected by a secure and encrypted payment system to ensure the safety and confidentiality of your information.
Are the bags suitable for everyday use?
Yes. Our bags are designed to be both elegant and functional. They provide enough space to carry your daily essentials while maintaining a modern and refined design.
Do you ship internationally?
Yes, we offer worldwide shipping so customers from many countries can enjoy our collections.
Why is my order arriving in multiple packages?
If your order contains several items, they may sometimes be shipped separately in order to ensure faster delivery.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email. You can use it on our Track Your Order page to follow your delivery.
How long does shipping take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–10 business days depending on your location.
Can I return my item?
Yes. If you are not completely satisfied with your purchase, you may request a return within 30 days after receiving your order.
How do I request a return?
Simply contact our customer support team and provide your order number, and we will guide you through the return process.
When will I receive my refund?
Once the returned item has been received and inspected, the refund will be issued to your original payment method within 5–10 business days.
What condition must the item be in to be returned?
Items must be unused, in perfect condition, and in their original packaging to be eligible for a return.
